Return and refund policy
RETURN & REFUND POLICY
Returns, Made Thoughtful
We want you to feel confident when choosing a Morethers artistic candle holder. This policy explains return eligibility, damaged or incorrect items, return shipping, inspections, refunds, and how to contact us for assistance.
DAYS
01 · RETURN WINDOW
Return requests within 30 days
Morethers accepts eligible return requests within 30 days of delivery. Requests submitted after the return window may not qualify for a return unless otherwise required by applicable law.
RETURN ELIGIBILITY
Eligible Condition
To qualify for a standard return, the item should be:
- Unused and uninstalled.
- In the same condition as received.
- Returned with original packaging.
- Returned with included parts and accessories.
- Supported by valid proof of purchase.
IMPORTANT
Contact us before sending anything back
Returns sent without prior authorization or outside the instructions provided by Morethers Customer Care may not be accepted.
HOW TO REQUEST A RETURN
Contact Morethers
Email our Customer Care team at service@morethers.com and include your order number and reason for the return.
Receive Instructions
If your request is approved, our team will provide return authorization and instructions for preparing and sending your item.
Pack Carefully
Repack the artistic candle holder securely using its original packaging and included protective materials whenever possible.
Inspection & Resolution
Once received, the returned item will be reviewed before an applicable refund or other approved resolution is processed.
02 · DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery
If your candle holder arrives damaged, defective, or different from the item ordered, please contact us as soon as possible.
Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable. Our team will review the information and provide an appropriate solution.
PHOTO GUIDE
Helpful photos for damaged-item reviews
When relevant, include clear photos of the full product, the affected area, the outer shipping package, protective materials, and the shipping label. These details may help us review your concern more efficiently.
ITEMS THAT MAY NOT QUALIFY
03 · EXCLUSIONS
Return eligibility depends on condition
Certain items or circumstances may not qualify for a standard return.
- Items showing signs of use or installation.
- Products damaged after delivery through misuse or improper handling.
- Products missing required components or original packaging.
- Customized or personalized products, where applicable.
- Returns submitted outside the applicable return period.
- Returns sent without prior approval.
04 · CHANGE-OF-MIND RETURNS
Customer return shipping
For eligible returns requested because of personal preference, incorrect selection, or change of mind, return shipping costs are generally the responsibility of the customer unless otherwise stated.
05 · OUR ERROR
Damaged or incorrect orders
If an eligible issue results from a damaged, defective, or incorrect item, Morethers will review the situation and provide the appropriate return or resolution instructions.
06 · REFUND PROCESS
What happens after your return arrives?
We review the returned item and its condition.
We confirm whether the return qualifies for a refund.
An approved refund is sent to the applicable payment method.
REFUND METHOD
Refunds are generally returned to the original payment method
Once approved, refunds are generally issued to the original method used for payment. Banks, card issuers, and payment providers may require additional processing time before the funds appear in your account.
07 · ORIGINAL SHIPPING CHARGES
Shipping fees may be non-refundable
Original shipping charges paid at checkout are generally non-refundable unless the return results from an eligible error or issue for which Morethers is responsible, or unless otherwise required by applicable law.
EXCHANGES
Want a different piece?
Exchange availability may depend on product condition and inventory. Contact Morethers Customer Care before returning an item so we can explain the available options for your order.
08 · ORDER CANCELLATIONS
Contact us quickly after ordering
Cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation once an order has entered processing, packaging, or shipment preparation.
Once shipped, an order may need to follow the standard return process.
PACKAGING
Protect your return during transit
Artistic candle holders may have sculptural edges, curves, raised forms, or delicate finishes. Please package approved returns securely to reduce movement and help prevent damage during return transportation.
OUR RETURN APPROACH
"A thoughtful product experience continues after delivery. Morethers aims to make returns and refunds clear, considered, and easy to understand."
RETURN OR REFUND QUESTIONS?
Contact Morethers Customer Care
To request a return or ask about an existing return or refund, contact us at service@morethers.com . Please include your order number for faster assistance.
Chengdu Yuandong Youcai Trading Co., Ltd. · Morethers