Shipping Policy
Shipping & Delivery
At Morethers, every artistic candle holder is carefully prepared, protected, and shipped with attention to detail so it can arrive ready to become part of your space.
OUR SHIPPING COMMITMENT
Carefully packed from studio to doorstep
Artistic candle holders can include distinctive shapes, raised details, and sculptural surfaces. We use appropriate protective packaging to help reduce movement and protect each piece during transportation.
YOUR ORDER JOURNEY
Order Confirmation
After your purchase is successfully completed, you will receive order confirmation information using the contact details provided during checkout.
Processing & Preparation
Orders are generally processed within 1–3 business days after payment confirmation. This stage may include order verification, product preparation, inspection, and protective packaging.
Shipment & Tracking
Once your order has shipped, tracking information may be provided when available so you can follow the delivery progress.
Delivery
Your package will be delivered to the shipping address entered at checkout. Please ensure all delivery information is accurate before completing your order.
SHIPPING AT A GLANCE
Processing
Typically 1–3 business days.
Transit
Timing varies by destination and service.
Tracking
Provided when available.
SHIPPING SERVICES
Delivery within the United States
Shipping methods and charges available for your order will be shown during checkout when applicable.
Delivery estimates begin after the order has been processed and transferred to the shipping carrier. Delivery timing may vary depending on destination, carrier conditions, holidays, and other external circumstances.
SHIPPING ADDRESS
Please review your details carefully
Customers are responsible for entering a complete and accurate shipping address. If you notice an error after placing an order, contact us as soon as possible. Address changes may not be possible once an order has entered shipment processing.
Before Shipment
Contact us quickly if your delivery details require correction.
POSSIBLE DELIVERY DELAYS
Some journeys may take a little longer
Delivery delays may occasionally occur due to severe weather, transportation disruptions, carrier service interruptions, holidays, customs procedures, or circumstances outside our reasonable control.
Shipping and delivery dates are estimates rather than guarantees unless expressly stated otherwise.
INTERNATIONAL SHIPPING
Delivery outside the United States
International availability may vary by destination. International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities. Where applicable, these charges are generally the responsibility of the customer.
DAMAGED, MISSING OR DELIVERY CONCERNS
We are here to help
If your package arrives visibly damaged, contains an incorrect item, or appears incomplete, please contact the Morethers Customer Care team as soon as possible.
Include your order number, a description of the issue, and clear photographs of the product and packaging when relevant so our team can review the situation.
Tracking Your Order
When tracking information is available, it will be sent after shipment so you can follow your order's progress through the carrier network.
"Every Morethers piece begins as an object of atmosphere. We give the same attention to its journey as we do to the way it looks in your home."
SHIPPING QUESTIONS
Contact Morethers Customer Care
For questions about shipping, tracking, delivery, or your order status, contact us at service@morethers.com . Please include your order number for faster assistance.
Chengdu Yuandong Youcai Trading Co., Ltd. · Morethers